Terms of Service
Draft for review. Have a US lawyer write the final version before launch.
OnShot is a service operated by Handmade Felt Nepal Inc.. In these documents, “OnShot”, “we” and “us” mean Handmade Felt Nepal Inc.. Questions? Contact support.
Cancellations and payments: for customers
Payment
| What you pay | When |
|---|---|
| Package price + 5% service fee | When you book. OnShot holds it until after your event. |
Your photos
| Package | Edited photos delivered within |
|---|---|
| Essential (2 hours) | 3 days after your event |
| Signature (4 hours) | 7 days after your event |
| Complete (8 hours) | 10 days after your event |
| Something wrong or late? | Report it in My bookings until 48 hours after delivery. The photographer is paid only after that. |
If you cancel
| When you cancel | You get back |
|---|---|
| Before the photographer accepts | Everything (100%) |
| 14 or more days before the event | Everything (100%) |
| 13 days to 48 hours before | 50% of the package price |
| Less than 48 hours before | No refund |
Changing the date
| Rule | Answer |
|---|---|
| How many changes? | One per booking |
| How it works | Offer up to 3 free dates from the photographer’s calendar. They pick one. |
| How long they have to answer | 24 hours. If they do not answer, your booking stays on the original date. |
| If none of your dates work | The photographer can suggest up to 3 of their own dates. Pick one within 24 hours, or keep the original date. |
| If you still cannot agree | Your booking stays on the original date. You can keep it or cancel it under the normal refund rules. |
| Sent by mistake? | Withdraw it any time before the photographer answers. It does not use up your one change. |
| Refunds after a date change | Counted from the earlier of the original and new dates |
| Within 48 hours of the event | No date changes |
If the photographer cancels
| Situation | You get back |
|---|---|
| The photographer declines or does not answer within 24 hours | Everything (100%) |
| The photographer cancels a confirmed booking | Everything (100%), with their reason |
| OnShot cancels the booking | Everything (100%) |
| If the photographer cancels a confirmed booking | Your payment stays safe and you choose: “Find me a replacement” (free photographers nearby get your event, same date, time and price, no new charge) or “Refund me” (100% back). If you do not choose, or nobody is confirmed in time, you get 100% back automatically. |
- The exact refund is shown before you confirm a cancellation.
- If something goes wrong at the event, report it within 48 hours from My bookings.
General
- OnShot connects clients with independent photographers. Photographers are not OnShot employees.
- Bookings with people you meet on OnShot must be made and paid through OnShot.
- Photographers keep the copyright in their photos. Customers may use their photos forever for anything personal: social media, prints, albums, gifts and invitations, with no watermark. Selling the photos or using them in advertising needs the photographer’s permission.
- Photographers may show a customer’s photos in their portfolio or on social media only if the customer allows it (when booking or later in My bookings). If the customer turns it off, the photographer must not post new photos and must remove public posts on request.
- OnShot may cancel any booking and refund the client in full, for example for safety reasons or a breach of these terms.