Terms of Service
Draft for review. Have a US lawyer write the final version before launch.
OnShot is a service operated by Handmade Felt Nepal Inc.. In these documents, “OnShot”, “we” and “us” mean Handmade Felt Nepal Inc.. Questions? Contact support.
Cancellations and payments: for photographers
Getting paid
| You receive | When |
|---|---|
| Your package price minus 10% OnShot commission | 48 hours after you deliver the photos (if the customer reports no problem), to your payout account |
Delivering photos
| Package | Deliver edited photos within |
|---|---|
| Essential (2 hours) | 3 days after the event |
| Signature (4 hours) | 7 days after the event |
| Complete (8 hours) | 10 days after the event |
| How | Paste your gallery link in your workspace. Late delivery delays your payout and can be reported by the customer. |
If the customer cancels
| When the customer cancels | You receive |
|---|---|
| Before you accept | Nothing (the request simply closes) |
| 14 or more days before the event | Nothing |
| 13 days to 48 hours before | 50% of the package price, minus 10% |
| Less than 48 hours before | Your full payout |
Date change requests
| Rule | Answer |
|---|---|
| How many? | A customer can change the date once per booking |
| Your choice | Pick one of up to 3 dates the customer offers, suggest up to 3 of your own, or keep the old date |
| Time to answer | 24 hours; after that the booking stays on the old date |
| Strikes | None, whatever you choose |
| If the customer cancels later | Refunds count from the earlier date, so accepting a change never lowers your payout |
| Within 48 hours of the event | Customers cannot ask for changes |
If you cancel
| When you cancel | Strikes | Customer gets back |
|---|---|---|
| Decline a request, or do not answer in 24 hours | 0 | 100% |
| 14 or more days before the event | 1 | 100% |
| 13 days to 48 hours before | 2 | 100% |
| Less than 48 hours before | 3 | 100% |
Reliability
| Strikes in the last 12 months | What happens |
|---|---|
| 0 (after your first OnShot event) | Reliable badge on your profile |
| 1 to 5 | Shown in your workspace as a warning |
| 6 or more | Hidden from search until OnShot reviews your account |
- Urgent jobs: when another photographer cancels, free photographers nearby may be offered the job. The first to accept gets it at the original package price and is confirmed straight away (the customer has already paid).
- You must give the customer a reason when you cancel a confirmed booking.
- OnShot can remove strikes for real emergencies. Contact support.
- Print your OnShot badge yourself (Print my badge in your workspace) and wear it at every OnShot event. Keep the live badge on your phone as a backup. Never lend your badge to anyone.
General
- OnShot connects clients with independent photographers. Photographers are not OnShot employees.
- Bookings with people you meet on OnShot must be made and paid through OnShot.
- Photographers keep the copyright in their photos. Customers may use their photos forever for anything personal: social media, prints, albums, gifts and invitations, with no watermark. Selling the photos or using them in advertising needs the photographer’s permission.
- Photographers may show a customer’s photos in their portfolio or on social media only if the customer allows it (when booking or later in My bookings). If the customer turns it off, the photographer must not post new photos and must remove public posts on request.
- OnShot may cancel any booking and refund the client in full, for example for safety reasons or a breach of these terms.